Be Careful What You Say --Employment Verification and Job References

Do your managers know what to say when an employment verification or reference is requested? Employers need to make sure managers know how handle requests A few guidelines.   

•  Do not release information over the phone unless the employee has sent notification to expect a call or a written release with the employee's signature is provided.
• Provide only truthful, non-inflammatory information and stick to the facts.
• Only provide information on what is requested; do not volunteer additional information.
• If salary information is requested; do not release any information unless you have the request in writing and the employee has approved the release of the information.

 If possible, the best practice is to refer all requests to Human Resources.  Good documentation and consistent procedures are key and can help avoid potential liability.